RETURNS & REPLACEMENTS

Replacement Policy

At ARKOSDLC, we stand behind our products. If you experience any issues with your account that are not caused by your own actions, we will provide a replacement.

• Account not accessible upon delivery - Immediate replacement
• Missing items or features as described - Replacement or partial refund

What's Not Covered

• Bans due to violating the game's terms of service
• Account issues after the warranty period has expired
• Loss of in-game items due to your own actions

How to Request a Return/Replacement

1. Gather your order ID and proof of the issue (screenshots)
2. Contact us through Discord for the fastest response
3. Our team will review your case within 24 hours
4. If approved, you'll receive a replacement or refund